Table 2.

Assessment of patient satisfaction.

Author (year)	Outcome measure		Instruments	Outcomesa
Anhøj & Møldrup (2004) [39]	Feasibility of using SMS for asthma diary data collection		Focus group interview	+
	Participants’ experiences with medication adherence reminders		Focus group interview	+
Agyapong et al (2013) [38]	Usefulness		Semistructured questionnaire	+
	Patient satisfaction with abstinence reminders		Semistructured questionnaire	+
	Patient satisfaction with medication reminders		Semistructured questionnaire	-
Arora et al (2012) [32]	Satisfaction with the TExT-MED program		Questionnaire	+
Branson et al (2011) [70]	Patient satisfaction with text message reminders		Questionnaire	+
Britto et al (2011) [85]	Usefulness		Questionnaire	+
	Acceptability		Questionnaire	+
da Costa et al (2012) [80]	Patient satisfaction		Interview	+
Dick et al (2011) [44]	Satisfaction with the text message-based program		Interview	+
Dowshen et al (2012) [48]	Feasibility		“Satisfaction survey”	+
	Acceptability		“Satisfaction survey”	+
Fischer et al (2012) [73]	Feasibility		Focus group interview	+
Furberg et al (2012) [21]	Patient satisfaction with text messages		Satisfaction survey via SMS	+
Greaney et al (2012) [86]	Automated reminder preferences		SMS calculation	28%
Hanauer et al (2009) [36]	Feasibility		Interview	+
Holtz & Whitten (2009) [84]	Feasibility		Interview	+
	Compliance with monitoring asthma		Log-in records	+
Kollman et al (2007) [79]	Feasibility and user acceptance		Questionnaire	+
Lewis et al (2013) [53]	Receptivity to adherence messaging		Message receptivity questions via two-way text messages	+
	Clinical outcomes		Blood test (total virus load and CD4 counts)	+
Lua et al (2012) [33]	Feasibility and acceptability		Feedback form	+
Mao et al (2008) [55]	Patient satisfaction		Standardized questionnaire	+
Nundy et al (2013) [20]	Feasibility and acceptability		Patient experience survey	+
Pena-Robichaux et al (2010) [31]	Usability and satisfaction of the TM system		Questionnaire	+
Shaw et al (2013) [22]	Feasibility and acceptability		Questionnaire	+
Sidney et al (2012) [41]	Usefulness		Structured questionnaire	+
	Reminder preference:		Structured questionnaire, data on the delivery
		Voice reminder		87%
		SMS alone		11%

^a+ patients’ positive feedback, - patients’ negative feedback.