Table 1.

Existing computer workstations and operators in the different units of KAU, SAUDIA, and STC and the sample selected for the study.

Institution	Units	Existing service			Sample
		Workstation	Supervisor	Operator	Workstation	Supervisor	Operator
King Abdulaziz University (KAU)	(i) Higher administration, including Deanship of Admission and Registration and Deanship of Student Affairs	301			14
	(ii) Deanship of Information Technology	114			16
	(iii) Deanship of Library Affairs	73
	(iv) Faculty of Economics and Administration	96			9
	(v) Faculty of Sciences	86			9
	(vi) Faculty of Engineering	130			16
	(vii) Faculty of Medicine and University Hospital	34			17
	(viii) Faculty of Arts and Humanities	81			14
	(ix) Faculty of Earth Sciences	63			5
	(x) Faculty of Environmental Designs	41
	(xi) Faculty of Marine Sciences	8
	(xii) Faculty of Meteorology, Environment and Arid Land Agriculture	16
	Total	1043			100
Saudi Airlines Ticket Reservation (SAUDIA)	(i) Central Control for Africa and Europe Flights	20			15
	(ii) Central Control for Local and Gulf Flights	20			15
	(iii) Central Control for Asia and Middle East Flights	10			5
	(iv) Record and Follow-up Department	20			10
	(v) Customer Services Department	165			55
	Total	235			100
Saudi Telecom Company (STC)	(i) English Call Services Department		15	90		4	16
	(ii) Help Services Department		24	120		8	27
	(iii) Other Services Department		30	150		10	35
	Total		69	360		22	78