Table 2.
Satisfaction level score in terms of Mean, S.D. and % of Mean Scores.
| Question | Offr |
JCO |
OR |
||||||
|---|---|---|---|---|---|---|---|---|---|
| Median | S.D. | (%) | Median | S.D. | (%) | Median | S.D. | (%) | |
| General | |||||||||
| Q1 Accessibility/location | 3.00 | 0.72 | (83) | 3.00 | 0.72 | (81) | 4.00 | 0.78 | (86) |
| Q2 Signage system | 2.00 | 0.95 | (67) | 3.00 | 0.68 | (74) | 3.00 | 0.86 | (74) |
| Q3 Parking facilities | 3.00 | 0.79 | (66) | 3.00 | 0.64 | (73) | 3.00 | 0.68 | (74) |
| Q4 Cafeteria facility* | 2.00 | 0.91 | (60) | 2.00 | 0.82 | (61) | 3.00 | 0.76 | (65) |
| Reception/registration | |||||||||
| Q5 Information received* | 3.00 | 0.21 | (95) | 1.00 | 0.33 | (88) | 1.00 | 0.00 | (100) |
| Q6 Queue system* | 3.00 | 0.80 | (61) | 2.00 | 0.87 | (64) | 2.00 | 0.63 | (75) |
| Q7 Courteousness of staff | 3.00 | 0.69 | (75) | 3.00 | 0.54 | (74) | 3.00 | 0.55 | (77) |
| Q8 Registration time | 3.00 | 0.66 | (91) | 3.00 | 0.91 | (75) | 3.00 | 1.08 | (71) |
| Q9 Waiting area* | 4.00 | 0.73 | (65) | 3.00 | 0.58 | (60) | 3.00 | 0.66 | (70) |
| Q10 Seating facility | 3.00 | 0.91 | (65) | 3.00 | 0.71 | (60) | 3.00 | 0.67 | (71) |
| Q11 Drinking water | 3.00 | 0.96 | (64) | 2.00 | 0.88 | (53) | 3.00 | 0.86 | (59) |
| Q12 Toilets facility | 3.00 | 1.05 | (60) | 2.00 | 0.76 | (45) | 3.00 | 0.94 | (54) |
| Q13 Magazines/TV etc | 2.00 | 0.92 | (56) | 2.00 | 0.88 | (47) | 3.00 | 0.93 | (61) |
| Q14 Cleanliness | 3.00 | 0.85 | (66) | 2.00 | 0.76 | (66) | 2.88 | 0.74 | (72) |
| Doctor–patient relationship | |||||||||
| Q15 Number of doctors | 3.00 | 0.29 | (91) | 3.00 | 0.48 | (68) | 3.00 | 0.39 | (82) |
| Q16 Waiting time* | 3.00 | 1.02 | (75) | 2.00 | 1.13 | (53) | 3.00 | 1.10 | (58) |
| Q17 Satisfaction level with waiting time | 2.00 | 0.69 | (74) | 2.00 | 0.64 | (64) | 2.00 | 0.54 | (74) |
| Q18 Doctors’ room environment | 3.00 | 0.87 | (77) | 3.00 | 0.71 | (70) | 3.00 | 0.67 | (79) |
| Q19 Consultation time | 3.00 | 1.09 | (66) | 2.00 | 0.82 | (61) | 2.00 | 0.91 | (65) |
| Q20 Satisfaction level with consultation time* | 3.00 | 0.50 | (86) | 2.00 | 0.58 | (73) | 3.00 | 0.52 | (86) |
| Q21 Explanation about sickness by doctor | 4.00 | 0.73 | (91) | 3.00 | 0.84 | (82) | 4.00 | 0.73 | (89) |
| Q22 Sense of concern | 3.00 | 0.69 | (81) | 3.00 | 0.67 | (72) | 3.00 | 0.49 | (77) |
| Q23 Dignity/privacy | 3.00 | 0.46 | (91) | 3.00 | 0.65 | (81) | 3.00 | 0.56 | (84) |
| Dispensary | |||||||||
| Q24 Dispensing counters* | 2.00 | 0.35 | (86) | 1.00 | 0.51 | (44) | 1.00 | 0.47 | (67) |
| Q25 Waiting area* | 3.00 | 0.85 | (66) | 2.00 | 0.84 | (57) | 3.00 | 0.69 | (72) |
| Q26 Queue system | 3.00 | 0.89 | (67) | 2.00 | 0.82 | (60) | 3.00 | 0.73 | (72) |
| Q27 Courteousness of staff | 3.00 | 0.79 | (74) | 3.00 | 0.80 | (71) | 3.00 | 0.59 | (78) |
| Q28 Waiting time* | 4.00 | 0.86 | (86) | 3.00 | 0.78 | (69) | 3.00 | 0.94 | (67) |
| Q29 Availability of drugs | 3.00 | 0.50 | (80) | 3.00 | 0.65 | (70) | 3.00 | 0.68 | (72) |
| Q30 Explanation about medicines and dosages | 3.00 | 0.81 | (77) | 3.00 | 0.79 | (76) | 3.00 | 0.56 | (82) |
| Overall response | |||||||||
| Q31 Overall feeling about visit to hospital* | 3.09 | 0.68 | (77) | 2.56 | 0.65 | (64) | 3.10 | 0.56 | (77) |
∗
P value < 0.05 considered statistically significant.