Table 1.

Classification of determinants of risk in the critical incidents

Determinants of risk of the critical incident	Critical incidents (n = 71)
Availability of healthcare provider
Availability of the care provider in charge	20 (28%)
Communication
Communication about treatment between care providers within a practice	39 (55%)
Communication about treatment between primary care and hospital caretakers	7 (10%)
Communication with the patient	7 (10%)
Clinical management
Referral procedures	19 (27%)
Risk assessment by telephone triage	10 (14%)
Medication procedures	3 (4%)
Technical procedures	9 (13%)