Table 3.
Importance attributed by insured users (respondents) to responsiveness domains
| Domains responses | Prompt attention travel and short waiting times (%) | Dignity respectful treatment (%) | Communication clarity of communication (%) | Autonomy involvement in decision making (%) | Choice of provider patient choice of providers’ (%) | Quality of facilities good quality of surroundings (%) |
|---|---|---|---|---|---|---|
| Extremely important |
307 (38.6) |
431 (54.1) |
441 (55.4) |
278 (34.9) |
319 (40.1) |
414 (52.0) |
| Very important |
365 (45.9) |
312 (39.2) |
319 (40.1) |
366 (46.0) |
372 (46.7) |
296 (37.2) |
| Moderately important |
99 (12.4) |
35 (4.4) |
19 (2.4) |
111 (13.9) |
83 (10.4) |
66 (8.3) |
| Slightly important |
16 (2.0) |
10 (1.3) |
9 (1.1) |
29 (3.7) |
11 (1.4) |
11 (1.4) |
| Not important |
9 (1.1) |
8 (1.0) |
8 (1.0) |
12 (1.5) |
11 (1.4) |
9 (1.1) |
| Total | 796 (100) | 796 (100) | 796 (100) | 796 (100) | 796 (100) | 796 (100) |