Table 4.
Experiences (ratings) of insured users (respondents) of responsiveness domains
| Domains responses | Prompt attention travel and short waiting times (%) | Dignity respectful treatment (%) | Communication clarity of communication (%) | Autonomy involvement in decision making (%) | Choice of provider patient choice of providers’ (%) | Quality of facilities good quality of surroundings (%) |
|---|---|---|---|---|---|---|
| Very good |
230 (28.9) |
308 (38.7) |
254 (31.9) |
172 (21.6) |
222 (27.9) |
320 (40.2) |
| Good |
314 (39.5) |
337 (42.3) |
304 (38.2) |
299 (37.6) |
324 (40.7) |
341 (42.8) |
| Moderate |
199 (25.0) |
96 (12.1) |
165 (20.7) |
221 (27.7) |
189 (23.8) |
92 (11.6) |
| Bad |
36 (4.5) |
31 (3.9) |
53 (6.7) |
71 (8.9) |
32 (4.0) |
19 (2.4) |
| Very bad |
17 (2.1) |
24 (3.0) |
20 (2.5) |
33 (4.2) |
29 (3.6) |
24 (3.0) |
| Total | 796 (100) | 796 (100) | 796 (100) | 796 (100) | 796 (100) | 796 (100) |