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. 2014 Nov 17;9(11):e110860. doi: 10.1371/journal.pone.0110860

Table 4. High-Priority Areas for Quality Improvement.

Domain Questionnaire Item
Relationship with Doctors 3. How satisfied are you that you knew the doctor(s) in charge of your relative's care in the last month of life?
4. How satisfied are you that the doctor(s) took a personal interest in your relative in the last month of life?
5. How satisfied are you that the doctor(s) were available when you or your relative needed them (by phone or in person) in the last month of life?
6. How satisfied are you with the level of trust and confidence you had in the doctor(s) who looked after your relative in the last month of life?
Characteristics of the Doctors and Nurses 10. How satisfied are you that the doctors and nurses looking after your relative in the last month of life were compassionate and supportive of you.
Illness Management 13. How satisfied are you that physical symptoms (i.e. pain, shortness of breath, nausea, etc.) your relative had in the last month of life were adequately assessed and controlled?
16. How satisfied are you that, in the last month of life, your relative received good care when you were not able to be with him/her?
18. How satisfied are you that health care workers worked together as a team to look after your relative in the last month of life?
21. How satisfied are you that care and treatment your relative received in the last month of life was consistent with his/her wishes?
Communication and Decision Making 26. How satisfied are you that the doctor(s) listened to what you had to say in the last month of your relative's life?
27. How satisfied are you with the discussions in the last month of life with the doctor(s) about where your relative would be cared for (in hospital, home, elsewhere)?