Table 2.
Variation in patient centeredness by team (7 teams with 2 or more visits)
| Domain | Area | Item |
% Visits by team |
Chi Sq (
p)
|
|||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
|
1 |
2 |
3 |
4 |
5 |
6 |
7 |
|
||||
| N = 7 | N = 7 | N = 5 | N = 6 | N = 5 | N = 4 | N = 8 | |||||
| |
Safety |
Identity |
Asked name |
0% |
0% |
0% |
0% |
0% |
0% |
0% |
N/A |
| |
Asked DOB |
0% |
0% |
0% |
0% |
0% |
0% |
0% |
N/A |
||
| |
Infection control |
Washed hands (observed) |
0% |
0% |
0% |
0% |
0% |
0% |
0% |
N/A |
|
| |
Quality of care |
Vital signs |
Took blood pressure |
100% |
86% |
100% |
100% |
100% |
100% |
88% |
Chi Sq = 3.81 (.703) |
| |
Weighed |
100% |
86% |
100% |
100% |
100% |
100% |
88% |
Chi Sq = 3.81 (.703) |
||
| Medical assistants |
|
Measured height |
20% |
43% |
80% |
100% |
80% |
100% |
88% |
Chi Sq = 11.83 (.057) |
|
| |
Screening |
Used PHQ-2 |
0% |
14% |
80% |
0% |
0% |
0% |
0% |
Chi Sq = 26.20 (.003) |
|
| |
Respon-siveness |
Courtesy |
Greeted promptly |
86% |
57% |
60% |
100% |
60% |
75%% |
63% |
Chi Sq = 4.78 (.573) |
| |
Introduced self |
14% |
0% |
20% |
0% |
0% |
0% |
13% |
Chi Sq = 3.82 (.701) |
||
| |
Wore a name tag |
57% |
43% |
60% |
50% |
40% |
75% |
25% |
Chi Sq = 3.60 (.731) |
||
| |
Was friendly/prof |
100% |
71% |
100% |
100% |
100% |
100% |
75% |
Chi Sq = 3.96 (.049) |
||
| |
Education |
Explained things |
0% |
0% |
80% |
0% |
0% |
25% |
13% |
Chi Sq = 33.93 (.001) |
|
| Clinic | Function |
Navigation |
Very easy to navigate |
14% |
28% |
80% |
83% |
20% |
25% |
0% |
Chi Sq = 26.02 (.011) |
| Team | Functioned very well | 43% | 14% | 80% | 83% | 40% | 100% | 38% | Chi Sq = 21.59 (.042) | ||