. 2014 Nov 15;9:166. doi: 10.1186/s13012-014-0166-0

Table 1.

Classification of KM capabilities according to knowledge domains

Knowledge domain	Examples
1. Evidence management skills	• searching, appraising, storing and retrieving research evidence
1. Evidence management skills	• synthesising research evidence
2. Process and system thinking	• ability to apply improvement methodology to address an issue
2. Process and system thinking	• ability to ‘diagnose’ the broader context
3. Personal and organisational development	• theory and practice of group facilitation
3. Personal and organisational development	• stakeholder management and influencing skills
4. Involving patients, users, carers, staff and public	• service redesign based on patient and staff experience
4. Involving patients, users, carers, staff and public	• identifying and acting upon stakeholders’ views and needs
5. Change management	• project and programme management skills
5. Change management	• evaluating impact and learning
6. Delivering on cost and quality	• financial projection and calculation
6. Delivering on cost and quality	• measuring cost-effectiveness
7. Problem solving/consultancy	• problem identification, definition and structuring
7. Problem solving/consultancy	• written and visual presentation of data and recommendations
8. Diffusion of innovation	• assessing and evaluating potential innovations
8. Diffusion of innovation	• building innovation into service improvement approaches

Source: Adapted and expanded from [11].