Table 1.
Knowledge domain | Examples |
---|---|
1. Evidence management skills | • searching, appraising, storing and retrieving research evidence |
• synthesising research evidence | |
2. Process and system thinking | • ability to apply improvement methodology to address an issue |
• ability to ‘diagnose’ the broader context | |
3. Personal and organisational development | • theory and practice of group facilitation |
• stakeholder management and influencing skills | |
4. Involving patients, users, carers, staff and public | • service redesign based on patient and staff experience |
• identifying and acting upon stakeholders’ views and needs | |
5. Change management | • project and programme management skills |
• evaluating impact and learning | |
6. Delivering on cost and quality | • financial projection and calculation |
• measuring cost-effectiveness | |
7. Problem solving/consultancy | • problem identification, definition and structuring |
• written and visual presentation of data and recommendations | |
8. Diffusion of innovation | • assessing and evaluating potential innovations |
• building innovation into service improvement approaches |
Source: Adapted and expanded from [11].