Zero-order |
Resources |
Stocks of available factors that are owned or controlled by the organisation [57] |
Access to evidence |
Protected time of the clinical staff to get involved in service improvement |
Funds provided by external KM programmes |
First-order |
Ordinary capabilities |
Abilities to deploy resources to fulfil relatively simple tasks |
Using a case-finding tool to identify all patients with a certain chronic condition in the general practice system |
Second-order |
Core capabilities |
Bundles of an organisation’s resources and first-order capabilities which are strategically important to achieving its objectives at a certain point in time |
Undertaking audit and feedback of chronic disease registers in order to improve evidence-based management of patients and increase financial gains of the general practice |
Third-order |
Dynamic capabilities |
Abilities to constantly integrate, reconfigure, renew and reconstruct an organisation’s resources and core capabilities in response to the changing environment |
Ability to change the way audit and feedback is conducted in response to the changing research evidence and/or performance targets |
Ability to incorporate new research evidence, health improvement methodologies and other forms of knowledge to modify existing and design new KM projects |
Ability to design a new register verification tool enabling a quicker and hence more cost-effective way of conducting audit and feedback |