1. Moving from ‘building’ capacity from scratch towards ‘developing’ capacity of healthcare organisations |
• What existing knowledge and skills within a healthcare organisation could be utilised for KM projects? |
• Where in the organisations are these knowledge and skills located? |
• How can these knowledge and skills be further developed? |
• What KM skills are currently lacking and how can their development be supported? |
• How will the newly acquired knowledge and skills integrate with existing ways of doing things within an organisation? |
2. Moving from passive involvement in formal education and training towards active, continuous participation in KM practices |
• What KM activities are the staff actively involved in? |
• How are the roles distributed between the external facilitators and the local staff involved in KM projects? |
• What arrangements are in place to enable the facilitative role of external KM experts? |
• What incentives can be provided to support the engagement of local staff in KM activities? |
• What mentorship and shadowing options are available for healthcare staff? |
3. Moving from lower-order, project-specific capabilities towards higher-order, generic capabilities |
• What mechanisms will ensure maintenance and further development of capabilities within an organisation? |
• How will project-specific knowledge and skills be transferred to other areas of practice? |
• What theoretical models, frameworks and approaches can be useful to guide the local development of KM capabilities? |
• What are the arrangements for updating organisational protocols, guidelines and procedures related to KM? |
• What are the arrangements for identifying new learning opportunities outside an organisation? |
4. Moving from single-level towards multilevel learning about KM within healthcare organisations |
• How do the capabilities developed by individual and teams link with organisational priorities? |
• What are the intra-organisational boundaries to sharing knowledge and skills and how are these boundaries going to be addressed? |
• How is sharing knowledge and skills within the project team and between the teams going to be supported? |
• What mechanisms are in place to ensure the unlearning of irrelevant knowledge? |
• What arrangements are in place to ensure that the whereabouts of relevant knowledge and skills in an organisation are known to its members? |