Table 2.

Validity analysis of latent variables

Latent variable	The initial eigenvalues
	Total	Contribution %	Accumulative contribution %
Hospital brand	2.261	22.357	22.357
Patient complaint	2.243	12.136	34.493
Expectation	2.104	10.092	44.585
Quality perception	2.071	8.709	53.294
Disease pressure	1.679	7.423	60.717
Patient satisfaction	1.391	6.543	67.260
Patient loyalty	1.265	5.965	73.225