Table 4.
Patient-Aligned Care Team (PACT) Organizational Process Measures and ED Visits in Each Study Period among PACT and Non-PACT Providers
| July to December 2010 | January to June 2011 | July to December 2011 | January to June 2012 | |
|---|---|---|---|---|
| Primary care visits occurring by telephone, n (%) | ||||
| PACT providers | 0 (0.0) | 0 (0.0) | 3,543 (1.9) | 12,626 (5.7) |
| Non-PACT providers | 0 (0.0) | 0 (0.0) | 748 (0.4) | 2,554 (2.3) |
| Primary care appointments made within 3 days of desired date, n (%) | ||||
| PACT providers | 14,938 (70.1) | 27,756 (68.4) | 41,170 (75.0) | 44,959 (75.9) |
| Non-PACT providers | 47,621 (64.2) | 38,278 (65.4) | 28,086 (69.5) | 21,598 (75.6) |
| Acute hospital discharges contacted within 2 days of discharge, n (%) | ||||
| PACT providers | 248 (11.0) | 977 (22.1) | 2,395 (39.0) | 4,624 (56.8) |
| Non-PACT providers | 654 (6.4) | 1,030 (12.6) | 733 (11.1) | 1,834 (36.4) |
| Primary care patients visiting the ED, n (%) | ||||
| PACT providers | 4,453 (9.7) | 7,989 (8.4) | 11,928 (9.2) | 14,855 (8.0) |
| Non-PACT providers | 17,038 (7.5) | 13,977 (7.6) | 11,098 (7.4) | 8,355 (8.8) |