Table 1.

Comparison of physician behaviour categorisation

Jung et al. (1998)	Hall et al. (1988)
Task performance
Information giving	Information giving
General	General
Drugs and treatment	Drugs and treatment
Examination	Examination
Illness	Illness
Questions	Questions
	General
	Closed questions
	Open questions
	Compliance monitoring
Action	Competence
	Technical
	Interpersonal
Medical-technical competence
General
Burden on patient
Affective performance
Socio-emotional behaviour	Socio-emotional behaviour
Body movements	Body movements
Social conversation	Social conversation
Understanding	Positive talk
Support	Negative talk
Enough time
Friendliness
Partnership building	Partnership building
General
Continuity
Participating questions
Other
Not applicable
Does not feel competent to judge