Table 1.
Characteristics of hospitals by performance on patient satisfaction
| Hospital Characteristics |
Lowest Quartile of Patient Satisfaction (n=750), [33.5%–63%] |
2nd Quartile of Patient Satisfaction (n=768), [63.5%– 69.5%] |
3rd Quartile of Patient Satisfaction (n=740), [70%– 75.5%] |
Highest Quartile of Patient Satisfaction (n=695), [76%–98.5%] |
P- Value |
|---|---|---|---|---|---|
| Hospital Bed Size (median, IQR) | 140 [88, 227] | 174 [90, 280] | 205 [102, 342] | 204 [88, 392] | <0.001 |
| Ownership | |||||
| For Profit | 28.9% | 21.0% | 14.9% | 13.2% | <0.001 |
| Non-Profit | 54.0% | 61.1% | 71.6% | 75.3% | |
| Public | 17.1% | 18.0% | 13.5% | 11.5% | |
| Rural | 11.7% | 8.1% | 5.8% | 3.3% | <0.001 |
| Major Teaching Hospital | 4.9% | 7.8% | 10.5% | 13.5% | <0.001 |
| Region | |||||
| Northeast | 21.7% | 15.3% | 16.0% | 11.9% | <0.001 |
| Midwest | 18.3% | 24.6% | 26.2% | 26.9% | |
| South | 40.7% | 42.6% | 39.9% | 39.0% | |
| West | 19.3% | 17.5% | 18.0% | 22.2% | |
| Intensive Care Unit | 72.1% | 78.7% | 87.2% | 83.5% | <0.001 |
| Nurse-to-census Ratio (median, IQR) | 6.0 (4.7, 7.5) | 6.6 (5.3, 8.3) | 7.2 (5.9, 9.0) | 8.3 (6.8, 10.1) | <0.001 |
| Percent Medicare (median, IQR) | 47.9% (42.5%, 54.1%) | 47.9% (32.8%, 53.8%) | 47.8% (41.0%, 53.0%) | 45.3% (39.3%, 51.8%) | <0.001 |
| Percent Medicaid (median, IQR) | 20.1% (15.9%, 25.5%) | 18.2% (14.6%, 24.6%) | 16.6% (12.0%, 21.5%) | 13.7% (8.5%, 19.0%) | <0.001 |
| Disproportionate Share Index (median, IQR) | 29.6% (21.3%, 41.9%) | 26.6% (18.9%, 35.8%) | 22.7% (16.6%, 31.5%) | 19.4% (10.7%, 27.5%) | <0.001 |