Table 2.

Multivariate Analysis of Patient Satisfaction and Quality of Surgical Process and Outcomes

	Multivariate Adjusted Surgical Process Score	P-Value	Multivariate Adjusted Surgical Readmission Rate	P- Value	Multivariate Adjusted Surgical Mortality Rate	P- Value
Patient Satisfaction
Lowest Quartile	95.5	<0.001	13.6%	<0.001	3.6%	<0.001
2nd Quartile	95.8		12.8%		3.3%
3rd Quartile	96.1		12.6%		3.4%
Highest Quartile	96.5		12.3%		3.1%

Three separate multivariate regression models with Surgical Care Improvement Project (SCIP) Process Score, risk-adjusted surgical readmission rate, and risk-adjusted perioperative mortality rate as the dependent variables and patient satisfaction score as the predictor. Patient satisfaction corresponds to percentage of patients that would “definitely recommend” a hospital by the HCAHPS survey. Models adjust for bed size, profit status, teaching status, region, rural location, and percent surgical discharges. The readmissions and mortality models additional adjust for performance on the SCIP process score. P-value for trend is <0.001.