Table 2.

Types of users

Types of users	Characteristics of how they share their own experience	Relation to other group members and their contributions
Novice	Entire story unpolished Appealing narratives Everyday language	No concern with the application of their own knowledge
Advanced	Share selective parts of their own experiences	A clear understanding of others’ perceptions as different from their own Willing to confirm or correct the professionals’ input
Professional	Less emphasis on their own initial experiences Focus on experiences as a group phenomenon	Equal partner Promote important issues Negotiate