Table 4.

Main features of the two types of collaboration processes

Main features of information exchange	Main features of knowledge sharing
Group primarily composed of novice users and the visitor type of health professional	Groups composed of a mixture of several types of users and health professionals
Few signs of professionals’ recognition of users’ knowledge	Mutual acknowledgment of each other as persons and each other’s knowledge contributions
A passive form of interaction in discussions	Exploratory interaction in discussions
Absence of dialogue	Dialogue
Final decisions made by the group leader	Joint decisions