Table 3.

Advantages and disadvantages to telephone disclosure: open-ended survey responses from patients and providers.^a

Advantages / disadvantages
Patient advantages reported by patients and genetic counselors/providers
	Patient conveniences, eg, less travel, lost work time, need for dependent care
	Setting, eg, being in a comfortable environment, having a support person available
	Timing, eg, receiving results prior to MD appointment
Provider advantages reported by genetic counselors/providers
	Scheduling, eg, greater availability and flexibility for scheduling patient appointments
	Setting, eg, having access to resources in provider’s office during appointment
	Efficiency, eg, no travel to and wait in clinic
Patient disadvantages reported by patients and genetic counselors/providers
	Communication, eg, not being able to see the genetic counselor for nonverbal communication
	Delivery, eg, interruptions (workplace, children in the home)
	Patient-specific factors, eg, receiving positive or uncertain results
Provider disadvantages reported by genetic counselors/providers
	Communication, eg, not being able to see the patient for nonverbal communication
	Delivery, eg, interruptions (workplace, children in the home)
	Patient-specific factors, eg, delivering positive or uncertain results

^aFrom 86 encounters (n=86 patients, n=4 providers).