Table 4.

Differences in patient characteristics between user groups.

Characteristics	Non-users	Viewers	Interactive users
Comorbidity	Most likely to have a hypertension diagnosis
Monitoring	Most likely to have had their HbA1c measured and recorded
	More likely than viewers to have had their BMI and BP measured and recorded	Less likely than non-users to have had their BMI and BP measured and recorded
Service contacts	Most nurse visits
	Least referrals to specialized care	Fewer nurse calls than interactive users	More nurse calls than viewers