Table 4.
Differences in mean results ( t -test) on staff satisfaction questionnaire (0–10 scale) between the group of organisations with Q certification (Silver or Gold) and those without certification, per cycle and dimension
Dimensions | Differences in mean value on staff satisfaction | |||
---|---|---|---|---|
(standard deviation) | ||||
2001-2003 | 2004-2006 | 2007-2008 | 2009-2010 | |
Internal communication | 0.39 (0.35) | 0.74 (0.18) | 0.40 (0.16) | 0.27 (0.14) |
Training and professional development | 0.35* | 0.63 (0.12) | 0.33 (0.17) | 0.28 (0.15) |
Policy and strategy | 0.43 (0.44) | 0.68 (0.19) | 0.31 (0.20) | 0.31 (0.17) |
Leadership and management style in the unit/service | 0.28 (0.27) | 0.71 (0.13) | 0.28 (0.16) | 0.18 (0.12) |
Technical and material resources | 0.60* | 0.39 (0.18) | 0.14 (0.18) | 0.34* |
Health and safety at work | 0.32 (0.29) | 0.61 (0.20) | 0.14 (0.17) | 0.03 (0.15) |
Working conditions | 0.05 (0.34) | 0.29 (0.18) | 0.25 (0.17) | 0.19 (0.13) |
Working environment | 0.05 (0.21) | 0.27 (0.18) | 0.20 (0.15) | 0.14 (0.09) |
Pay | -0.09 (0.29) | 0.45* | 0.25 (0.18) | 0.12 (0.13) |
*For this dimension and cycle, the non parametric Kruskal – Wallis test was used instead of the t-test, because the normality assumption was violated.
Mean values in bold are those with p < 0.05.