Table 5.

Differences in mean results (t- test) on staff satisfaction questionnaire (0–10 scale) between the group of organisations with Gold Q Award and those with no Q certification, per cycle and dimension

Dimensions	Differences in mean value on staff satisfaction
	*(standard deviation)
	2004-2006	2007-2008	2009-2010
Internal communication	0.75 (0.25)	0.54 (0.20)	0.37 (0.15)
Training and professional development	0.72 (0.12)	0.38 (0.18)	0.40 (0.12)
Policy and strategy	0.60 (0.28)	0.49 (0.20)	0.40 (0.18)
Leadership and management style in the unit/service	0.63 (0.18)	0.43 (0.21)	0.24 (0.13)
Technical and material resources	0.30 (0.26)	0.07 (0.23)	0.44 (0.21)
Health and safety at work	0.29 (0.23)	0.24 (0.20)	0.22 (0.18)
Working conditions	0.09 (0.24)	0.32 (0.17)	0.24 (0.14)
Working environment	0.21 (0.26)	0.18 (0.23)	0.16 (0.13)
Pay	0.04 (0.31)	0.10 (0.23)	0.13 (0.14)

*Mean values in bold are those with p < 0.05.