Table 2.
Desired and met expectations divided by categories*
| Category | Factor desired (%) |
Factor desired and met (%) |
Factor desired and not met (%) |
Factor not desired and met (%) |
Factor not desired and not met (%) |
Total (%) |
|---|---|---|---|---|---|---|
| Factor 1 (Information and Explanation) | 96 | 83 | 13 | 3 | 1 | 100 |
| Factor 2 (Emotional and Understanding) | 38 | 26 | 11 | 26 | 37 | 100 |
| Factor 3 (Emotional Problems) | 5.5 | 2 | 3 | 9 | 86 | 100 |
| Factor 4 (Diagnostics) | 61 | 33 | 27 | 20 | 19 | 100 |
| Factor 5 (Comforting) | 74 | 51 | 23 | 14 | 12 | 100 |
* Mean percentage of patients reporting their expectation as being met and not met by factor.