Table 1. Characteristics of study participants and Service Quality score .
| Characteristics | No. (%) | Service Quality Score | P | |||
| Mean | SD | |||||
| Employment status | ||||||
| Housewife | 178 (89) | 7.56 | 1.17 | 0.147 | ||
| Employed | 22 (11) | 6.99 | 1.74 | |||
| Age (yr) < 25 | 71 (35.5) | 7.57 | 1.26 | |||
| 25-35 | 109 (54.5) | 7.46 | 1.27 | |||
| > 35 | 20 (10) | 7.47 | 1.20 | |||
| Residential areas Urban | 131 (65.5) | 7.57 | 1.34 | 0.302 | ||
| Rural | 69 (34.5) | 7.37 | 1.08 | |||
| Education status | ||||||
| Primary school | 72 (36) | 7.37 | 1.20 | 0.435 | ||
| Mid and high school | 64 (32) | 7.65 | 1.11 | |||
| Completed high school or University | 64 (32) | 7.50 | 1.44 | |||
| Health insurance | ||||||
| Yes | 181 (90.5) | 7.54 | 1.19 | 0.288 | ||
| No | 19 (9.5) | 7.11 | 1.75 | |||
| Delivery modes | ||||||
| ND | 90 (45) | 7.38 | 1.42 | 0.227 | ||
| CS | 110 (55) | 7.60 | 1.10 | |||
| Continuous care by specialist | ||||||
| Yes | 119 (59.5) | 7.68 | 1.18 | 0.016 | ||
| No | 81 (40.5) | 7.24 | 1.33 | |||
| Type of health insurance | ||||||
| Medical Service | 52 (26) | 7.47 | 1.21 | 0.479 | ||
| Social security | 65 32.5 () | 7.50 | 1.34 | |||
| Rural | 53 (26.5) | 7.60 | 1.00 | |||
| Other | 11 (5.5) | 7.93 | 0.96 | |||
| Uninsured | 19 (19.5) | 7.11 | 1.75 | |||