Table 2. Importance, Performance and SQ scores for quality aspects (No=200) .
| Service Quality Aspects | ND (90) | CS (110) | Total | ||||||
| I 1 | P 2 | SQ 3 | I | P | SQ | I | P | SQ | |
| Choice of care provider | 6.37 | 0.38 | 7.98 | 6.68 | 0.31 | 8.31 | 6.54 | 0.34 | 8.16 |
| Communication | 6.82 | 0.33 | 7.93 | 7.02 | 0.25 | 8.52 | 6.93 | 0.28 | 8.25 |
| Autonomy | 5.83 | 0.35 | 8.11 | 6.14 | 0.30 | 8.26 | 6.00 | 0.33 | 8.19 |
| Continuity | 5.51 | 0.67 | 6.50 | 5.42 | 0.68 | 6.64 | 5.46 | 0.68 | 6.57 |
| Support group | 5.82 | 0.53 | 7.17 | 6.02 | 0.48 | 7.43 | 5.93 | 0.51 | 7.32 |
| Quality of basic amenities | 7.52 | 0.35 | 7.43 | 7.38 | 0.33 | 7.58 | 7.44 | 0.34 | 7.51 |
| Dignity | 6.43 | 0.45 | 7.22 | 6.63 | 0.41 | 7.50 | 6.54 | 0.43 | 7.37 |
| Prompt attention | 6.19 | 0.49 | 7.04 | 6.59 | 0.49 | 6.75 | 6.41 | 0.49 | 6.88 |
| Safety | 7.16 | 0.43 | 7.06 | 7.09 | 0.37 | 7.46 | 7.12 | 0.40 | 7.28 |
| Prevention / early detection | 6.81 | 0.52 | 6.52 | 7.14 | 0.36 | 7.46 | 6.99 | 0.44 | 7.04 |
| Accessibility | 5.64 | 0.52 | 7.20 | 5.59 | 0.41 | 7.99 | 5.62 | 0.46 | 7.64 |
| Confidentiality | 6.69 | 0.21 | 8.61 | 6.55 | 0.25 | 8.35 | 6.61 | 0.24 | 8.47 |
| Overall service quality | 6.37 | 0.44 | 7.38 | 6.53 | 0.40 | 7.60 | 6.46 | 0.42 | 7.50 |
1.Importance score: Range between 0 (not important) and 10 (very important)./ 2.Performance score: Range between 0 (good) and 1 (poor)./ 3.Service Quality score: Range between 0 (worst) and 10 (best).