Table 1.

Top five themes by number of times mentioned

Theme	Number of responses	Topic	Nature of response	Primary associated concept in operational framework for care coordination9
Building relationships improves the work	120	Communication	Strong Practice	II.a (relational coordination)
Lack of care coordination	91	Patients	Improvement Opportunity	I.a (need for coordination)
Ineffective/incorrect/missing templates for consult request by PCP	90	Tasks structure	Improvement Opportunity	I.c (enabling resources)
Lack of feedback	80	Communication	Improvement Opportunity	I.e (information requirements)
Difficulty contacting SCP team	77	Communication	Improvement Opportunity	II.c (coordination processes)
Top 5 of 86 themes	19% of 2,413 responses

Abbreviations: PCP, primary care provider; SCP, specialty care provider.