Table 1.

Description of the simulated patient and the scenarios

Symptom-based request (ACE inhibitor induced cough)	Product-based request (ACE inhibitor induced cough)	Symptom-based request (simple, acute childhood diarrhoea)
Description of simulated patients
Group 1: A lay person, female, age 60 and a pharmacist, female, age 31	Group 1: A lay person, female, age 60 and a pharmacist, female, age 31	Group 3: A pharmacist, male, age 35 and a pharmacist, female, age 30
Group 2: A lay person, male, age 55 and a pharmacist, male, age 25	Group 2 : A lay person, male, age 55 and a pharmacist, male, age 25
Scenario Description
On entering the pharmacy, one of the simulated patients said: “What is a good cough medicine that you recommend?”	On entering the pharmacy, one of the simulated patients said: “I want to buy Woods merah#”	On entering the pharmacy, one of the simulated patients said: “My child has diarrhoea, what do you recommend?”
Information provided (only upon questioning):		Information provided (only upon questioning):
• The patient is the one who has cough. He/she has been coughing for 4 weeks. The cough is dry, irritating and constant. There are no accompanying symptoms.		• The patient is 4 years old, weight ±20 kg, and height: ±1 m.
• The patient tried Bisolvon syrup two weeks ago, but it did not work.		• The patient has acute onset of simple diarrhoea. The diarrhoea started about 6 hours ago. The patient has gone to the toilet three times. The consistency of the stool was mushy, softer than usual.
• The patient was diagnosed with hypertension 2 months ago and routinely consumes captopril 25 mg three times a day.
• The patient does not have any medical condition other than hypertension and does not routinely consume any medicines, supplements, or herbal medicines other than captopril.		• The patient is generally well, still can play around. Patient is not restless, not irritable, not lethargic, and still has normal drinking habit. The patient has no accompanying symptoms and has not taken any medicines for diarrhoea. The patient has no other medical conditions and does not routinely take any other medications, supplements or herbal medicines. The patient does not have any allergies.
• The patient does not smoke and is not a passive smoker. The patient exercises regularly and follows a healthy diet.		• The patient does not eat anything unusual and no other family members have diarrhoea.
• The blood pressure is controlled (~130/80) and the patient does not have any allergies.

^#Woods merah is one of the Indonesian brand names of cough medicines that contains Dextromethorphan HBr and Doxylamine.