Table 2.
The types of information gathered (obtained from pharmacy staff interview)
| The types of information gathered | Total number of interviewees that reported gathering the types of information as “often” or “always” (n = 173) | Number of interviewees that reported gathering the types of information as “often” or “always” by the professional background | |||
|---|---|---|---|---|---|
| Pharmacists (n = 42) | Pharmacy technicians (n = 32) | Staff without formal education in pharmacy (n = 99) | |||
| Patient identity | 159 (92%) | 41 (98%) | 26 (81%) | 92 (93%) | |
| Signs and symptoms | |||||
| • Nature of symptoms | 164 (95%) | 42 (100%) | 30 (94%) | 92 (93%) | |
| • Duration of symptoms | 101 (58%) | 31 (74%) | 15(47%) | 55(56%) | |
| • Precipitating factors | 38 (22%) | 15 (36%) | 11(33%) | 12 (12%) | |
| • History of the symptoms | 30 (17%) | 15 (36%) | 4 (13%) | 11 (11%) | |
| • Accompanying symptoms | 162 (94%) | 39 (93%) | 30 (94%) | 93 (94%) | |
| • Danger symptoms* | 44 (25%) | 16 (28%) | 12 (38%) | 16 (16%) | |
| Action taken | 120 (69%) | 37 (88%) | 23 (72%) | 60 (61%) | |
| Medical history | 34 (20%) | 11 (26%) | 8 (25%) | 15 (15%) | |
| Current medications being used | 45 (26%) | 15 (36%) | 7 (22%) | 23 (23%) | |
| Allergies | 53 (31%) | 13 (31%) | 12 (38%) | 28 (28%) | |
*Danger symptoms referred to symptoms that warrant medical referral.