Table 1.

Primary survey results, communication effectiveness, both groups.

Item	Assessment question	Responsea	N=284, n	Percent	Explanation
2	Seen within 15 minutes?	Yes	257	90.8	Question applied to both treatment and nontreatment groups (N=284)
		No	26	9.2
3	Provider easy to understand?	Yes	279	98.2	Question to both groups
		No	5	1.8
4	Provider listened carefully?	Yes	282	99.6	Question to both groups
		No	1	0.4
5	Discuss problems with provider?	Yes	275	97.5	Question to both groups
		No	7	2.5
6	Provider gave clear instructions?	Yes, definitely	264	97.4	Question to both groups
		Yes, somewhat	6	2.2
		No	1	0.4
7	Provider knew important information about patient?	Yes, definitely	247	88.2	Question to both groups
		Yes, somewhat	32	11.4
		No	1	0.4
8	Provider respected patient comments?	Yes, definitely or somewhat	279	99.6	Question to both groups
		No	1	0.4
9	Provider spent enough time with patient?	Yes, definitely or somewhat	278	98.2	Question to both groups
		No	5	1.8
10	Provider used computer to show information?	Yes	136	48.9	Distinguishes treatment and control groups
		No	142	51.1
11	Was provider’s use of computer helpful to you?	Yes, definitely	123	85.4	Treatment group only
		Yes, somewhat	16	11.1
		No	5	3.5
12	Provider’s use of computer made it easier or harder for patient to talk with provider?	Harder	5	3.5	Treatment group only
		Not harder or easier	50	35.2
		Easier	87	61.3

^a Total responses to items 2, 4, 5, 6, 7, 8, 9, and 10 do not equal 284 because of nonresponse by subjects.