Table 10.
Database | MFCC | Prosodic | LLD | MRTII | ||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Emotional Type | Ha | Fe | Sa | An | Ha | Fe | Sa | An | Ha | Fe | Sa | An | Ha | Fe | Sa | An |
121 agent-client dialogs in MCSC | 42.8 | 58.3 | 57.3 | 58.7 | 64.8 | 65.3 | 66.8 | 65.7 | 69.5 | 70.1 | 72.6 | 70.3 | 75.4 | 74.4 | 74.8 | 76.5 |
68 agent-client dialogs in HECC | 43.6 | 54.7 | 53.6 | 54.2 | 60.3 | 62.6 | 65.5 | 66.8 | 67.9 | 68.4 | 69.2 | 70.9 | 71.5 | 72.6 | 71.7 | 72.5 |
| ||||||||||||||||
Average (%) | 52.90% | 64.73% | 69.86% | 73.68% |
Ha: Happiness; Fe: Fear; Sa: Sadness; An: Angry.