Argument |
Factual statements in support of a desired goal, often accompanied by evidence. |
Refutation |
Discounting information or something that has been said. |
Threat |
Statement indicating more severe negative consequences if provider’s recommendations are not followed. |
Foot in the door |
Small request followed by a larger one. |
Guilt |
Negative thought or action consequences pointed out. Includes drawing attention to an existing inconsistency or past negative thought or action. |
Altruism |
Reference to helping others, being unselfish, or generous in order to secure an action. |
Esteem |
Referencing others’ positive perceptions if the patient complies. |