Table 2.

Design Characteristics of the 5 Tested Mental Health Web Sites

Design Variable	Web Site
	SOAR	SZ	Chovil	NAMI	NMHA
Shallow	Yes	Yes	Yes	No	No
Introduction	Yes	Yes	No	Yes	Yes
Memory aids	Yes	No	No	Yes	Yes
Plain	Yes	Yes	Yes	No	No
Inference	Yes	No	No	No	No
Explicit	Yes	Yes	No	No	No
Scrolling	Yes	Yes	Yes	Yes	Yes
Toolbar	Yes	Yes	No	No	Yes
Organization	Yes	Yes	Yes	Yes	No
Navigation areas	Yes	No	Yes	No	No
Hyperlinks	Yes	Yes	Yes	No	No
Topic areas	Yes	No	Yes	No	No
Arrangement	Yes	No	No	No	No
Location	Yes	No	No	No	No
Reading level	No	No	No	No	No
Dialect	Yes	No	No	No	No
Text quantity	Yes	Yes	No	No	No
Themes	Yes	Yes	Yes	No	No

Note: NAMI, National Alliance for the Mentally Ill; NMHA, National Mental Health Association; Chovil, Chovil.com; SOAR, Schizophrenia Online Access to Resources; SZ, Schizophrenia.com.