Table 2. Item frequency distributions of the CARE Measure. a .
| “The service provider of the HIV antibody testing was…” | % |
|---|---|
| Making you feel at ease | |
| poor/fair | 21.6 |
| good/very good/excellent | 78.4 |
| Letting you tell your story | |
| poor/fair | 27.6 |
| good/very good/excellent | 72.4 |
| Really listening | |
| poor/fair | 25.4 |
| good/very good/excellent | 74.6 |
| Being interested in you as a whole person | |
| poor/fair | 34.8 |
| good/very good/excellent | 65.2 |
| Fully understanding your concerns | |
| poor/fair | 35.5 |
| good/very good/excellent | 64.5 |
| Showing care and compassion | |
| poor/fair | 29.7 |
| good/very good/excellent | 70.3 |
| Being positive | |
| poor/fair | 26.1 |
| good/very good/excellent | 73.9 |
| Explaining things clearly | |
| poor/fair | 19.0 |
| good/very good/excellent | 81.0 |
| Helping you to take control | |
| poor/fair | 21.3 |
| good/very good/excellent | 78.7 |
| Making a plan of action with you | |
| poor/fair | 36.3 |
| good/very good/excellent | 63.7 |
a: Cronbach's alpha = .957, 72.83% of the variance was explained by the factor (identified by exploratory factor analysis).