Table 2. Summary of presentations on success strategies used in practice.

	Home healthcare	Library services	Nutrition
E	Give patients information in small increments, so that the patient can build on each block of information
D	Teach the patient problem solving skills
	Try to motivate the patient to gain information, skills, and confidence so that they can make informed decisions about their health
U		Consumer health library staff can play a role in patient education through the “reference interview” to find out the patient's information needs and learning abilities in order to provide them with resources that they can learn from and share with their providers
C			Professional tools like “conversation maps” may be helpful in aiding communication
A	Address the patient's current living situation, barriers the patient may be facing in complying with instructions and the patient's motivation and level of confidence
	Rehabilitation	Social work	Surgery
E	Patients are instructed how to perform exercises and each time they come, the exercise is reviewed and changes are demonstrated		A nurse discusses the surgery with the patient at least one week before. It is also recommended that there should be verbal education early on by the patient's physician. Patients are asked to call in the day before surgery to review the information
			Face-to-face is the best way to communicate because a provider can assess if the patient really understands
D		Try to get an understanding of the patient – how they connect with family, what support systems are in place, and how their environment impacts their care
		Try to assess if the person is taking in the information presented to them and what stressors are in the way. If they are anxious, try to find out what the source of the anxiety is
		Try to get the person engaged in conversation and find topics that the patient feels comfortable talking about
		Try to establish a relationship with the patient
U
C	Patients have the opportunity to ask many questions and are given expectations throughout treatment
A	Visual tools usually supplement verbal education

Notes: (E) Enhance comprehension and retention; (D) deliver patient-centered education; (U) understand the learner; (C) communicate clearly and effectively; (A) address health literacy and cultural competence.