Table 3.

Most important item as reported by the experts

Group 1
Expert 1	On looking back, I think that you look back together with your colleagues. The colleague has done many things that she/he reflects on her/his own activities so that she/he feels stronger or learns from it. You only achieve the effect if you ask to reflect.
Expert 2	I think it’s very important that you convey some degree of enthusiasm, so that they become convinced that you yourself to a large extent possess the key to the solution. And that you need some additional help with this - then they can go and do it on their own.
Expert 3	I think that knowledge on the symptoms and on the consequences of the symptoms for the activities that these people are carrying out is important information.
Expert 4	A little understanding, development of insight into the risk factors, and in this way to be able to work out what to do with it in more detail.
Expert 5	I have written down ‘socially desirable behaviour, assertiveness and social skills’.
Group 2
Expert 6	One thing that I find important is that people learn to feel what their body is telling them - and learn to listen to their body. And also to once again come into contact with themselves - a little bit of mindfulness.
Expert 7	For me it is important that people can establish a connection between what they are doing and the effect of what they are doing on their body. (…) And perhaps quite simple, but to celebrate successes. People sometimes find it quite normal that an action is successful. Subsequent processes are sometimes small steps but ones which are important to someone - for these you certainly require courage, perseverance, insight. Therefore, you may also celebrate the success that you have actually accomplish.
Expert 8	I say: the user interface of the eHealth. Therefore, that what people see is attractive.
Expert 9	I think what is important is the retention, the retention of the effect of the treatment. That there is a way to prevent relapse.
Expert 10	Perhaps the deeper question is what I consider to be more important, the pain in my arm or my work. (…) And about work load and capacity to work, the making of choices, most certainly with those people whom you know will always have minor complaints - they have to set priorities. Then the question which remains is what do I think is the most important.
Expert 11	I think I should say work ethics, norms and values. When do you find yourself (to be) a good employee. What are your criteria?
Group 3
Expert 12	What I just said - the evaluation process, and what I said in the beginning - safety and support. That is very important.
Expert 13	I would in any case include physical activity, the stimulation of more physical activity in the program.
Expert 14	I think, whether you focus on the work environment or on the physical aspect, in both cases cognition is essential. How do people personally think about these things. There are many incorrect prejudices and opinions. Often there is too little knowledge about the human body.
Expert 15	What we just said - that people acquire insight into how behavioural changes work and how do I personally view such changes. In which phase are you - and how is that going - so that they also understand why their goals are not being reached. That you then - once again - can do something. Insight into behavioural change is very important.
Expert 16	The role of the supervisor in the development and solving of the problem.
Expert 17	I think that you also really do have to support the use of the website.