Table 2.
Percentage of Patients in the Study Hospitals Giving Positive Responses to the HCAHPS Items, Overall and Among Hospitals With Different Percentages of SRNs
| HCAHPS Items | Hospitals with Different Percentages of SRNs
|
P | |||
|---|---|---|---|---|---|
| All Hospitals | Low (<5%) | Medium (5%–15%) | High (>15%) | ||
| Patients would definitely recommend hospital. | 64.3 (9.8) | 65.5 (9.3) | 63.9 (10) | 62.9 (10.6) | .132 |
| Patients gave hospital a high rating (9 or 10). | 59.3 (8.8) | 61.0 (7.9) | 58.5 (9.2) | 57.3 (9.5) | <.01 |
| Nurses always communicated well. | 68.6 (6.9) | 71.1 (6.0) | 67.6 (6.8) | 65.5 (7.3) | <.0001 |
| Staff gave patients discharge information. | 76.0 (4.6) | 77.3 (4.1) | 75.6 (4.5) | 74.2 (5.0) | <.0001 |
| Staff always explained medications. | 53.6 (6.1) | 55.0 (5.3) | 53.2 (6.0) | 51.0 (7.4) | <.0001 |
| Patients always received help as soon as they wanted. | 55.0 (7.6) | 57.9 (6.8) | 53.8 (7.3) | 51.0 (7.9) | <.0001 |
| Pain was always well controlled. | 64.3 (5.8) | 65.6 (5.0) | 63.8 (5.8) | 62.2 (7.0) | .0001 |
HCAHPS is a hospital-based survey of patients’ hospital experience.