Table 3:Current roles—perceived value of the pharmacist’s provision of HMRs.

Value	Quote(s)
Assistance with patient understanding of medications	“Because we do have more elderly patients, we’ve utilised our clinical pharmacist quite heavily here. Because there’s just confusion as to what do I take? When do I take it? What’s the dose? Obviously, contra-indications between different medications, and what not. That’s where we rely very heavily on [the pharmacist] to help our patients to sort it out.“ (2)
Patient education and counselling	“Warfarin management and things like that … educating patients on medicines and how they should be taking them and the importance of monitoring and things like that… in terms of adherence or compliance, it's more just reiterating the facts and you know, reinforcing why the patient is on the medication and what the importance of taking that medication is.” (6)
Improved health outcomes for patients through medication changes	“… sometimes the clinical interventions that I do are so simple, but it makes just a big difference in people’s life.” (Pharmacist)
Communication with the GP	“But the feedback from the therapeutics is terrific. That’s really useful.” (9) “of the ones [recommendations] I’ve read she’s made good comments.” (GPB)
Periodic re-evaluation of patients’ medications	“Since this HMR review’s come, it’s been helpful. It’s like a sort of second opinion about medication and review. As you know, people are on medication for years, and it often never gets changed.” (9)
Pharmacist’s knowledge of medications	“…interactions of medications…if they’re on multiple medications and they’re seeing different GPs. Because they still feel that they can see one GP for one condition, one for another one and they don’t share that information.” (7)