TABLE 2—

Examples of Quantitative and Qualitative Measures Using the Quality Improvement Measurement Framework

Associated Outcome	Example Measure
Quantitative
Efficiency
Time saved	No. of days from award letter to contract start date
Costs saved	Cost per unit of pharmaceuticals wasted in 4 Public Health Center pilot sites
Reduced steps in process	No. of steps in accessing the most recent data from (state-based) information technology system
Revenue generated from billable services	Revenue generated by reducing the no. of preventable denials for claims submitted for clinical service by health department
Costs avoided	Cost of processing applications by the Environment Unit (through move from paper to online processing)
Effectiveness
Customer and staff satisfaction	% of nursing staff satisfied or extremely satisfied with the protocols in their refugee clinic
Increased preventive behaviors	% of babies born at hospital to moms with diabetes who are exclusively breastfed in the hospital
Decreased incidence and prevalence	% of individuals exposed to syphilis who are designated as unable to locate
Dissemination of Information	% of participating programs that are submitting meaningful measures to the agency Dashboard report
Organizational design improvements	% of job descriptions across the division that align with standard (responsibilities) domains identified for each job class
Qualitative
Effectiveness
Quality enhancement, services	Uniform standard policy and procedures for disposal of sharps used in HIV testing will be in place within 6 mo of development
Quality enhancement, systems	Extent to which health departments’ databases are compliant with standards for collection of race, ethnicity, and gender data