Table 3. Item-Scale Correlations and Reliability Estimates for Three Multi-item Scales.

Q #	Nephrologists’ Communication and Caring	Alpha =0.891	Center-Level Reliability=0.772
q3	Doctor listens carefully	0.78	0.73
q4	Doctor explains things	0.74	0.64
q5	Doctor shows respect	0.76	0.69
q6	Doctor spends enough time	0.75	0.76
q7	Doctor cared about you	0.78	0.74
q9	Doctor seemed informed	0.56	0.89

Q#	Quality of Dialysis Center Care and Operations	Alpha =0.93	Center-Level Reliability=0.84
q10	Staff listen carefully	0.77	0.67
q11	Staff explain in a way that is easy to understand	0.74	0.64
q12	Staff show respect	0.77	0.73
q13	Staff spend enough time	0.76	0.72
q14	Staff cared about you	0.79	0.95
q15	Staff makes you comfortable	0.75	0.79
q16	Staff keep information private	0.37	0.71
q17	Comfortable asking staff	0.49	0.77
q21	Staff insert needle w/o pain	0.44	0.55
q22	Staff check you closely	0.70	0.72
q24	Staff manage problems	0.70	0.23
q25	Staff professional	0.72	0.75
q26	Staff discuss diet	0.37	0.83
q27	Staff explain tests	0.56	0.73
q33	On Machine w/in 15 minutes	0.46	0.90
q34	Center Clean	0.50	0.82
q43	Satisfied w/way Problems Handled	0.71	0.32

Q#	Providing Information to Patients	Alpha =0.75	Center-Level Reliability=0.79
q19	Know how to care of access site	0.33	0.42
q28	Staff give info on patient rights	0.39	0.88
q29	Staff review patient rights	0.46	0.70
q30	Staff told you what to do if health problem at home	0.44	0.91
q31	Staff told you how to get off machine if emergency	0.23	0.92
q36	Doctor/staff talk about which treatment is right for you	0.56	0.60
q38	Doctor/staff explain why not eligible for transplant	0.46	0.43
q39	Doctor/staff talk About Peritoneal	0.33	0.75
q40	Involved in choosing treatment	0.45	0.89

¹Coefficient alpha for the scales and item-total correlations (corrected for overlap) for the items presented in this column.