Table 2.
Delivery care satisfaction (n=246)
| Delivery care satisfaction factors | Dissatisfaction | Satisfaction | Mean | (±SDb) | |||||
|---|---|---|---|---|---|---|---|---|---|
| n | (%) | (95% CIa) | n | (%) | (95% CIa) | ||||
| Accessibility | |||||||||
| 1 | Ability to reach hospital from residence | 59 | (24.0) | (18.8–29.8) | 139 | (56.5) | (50.1–62.8) | 3.56 | (±1.59) |
| 2 | Waiting time at hospital | 24 | (9.8) | (6.4–14.2) | 171 | (69.5) | (63.4–75.2) | 4.02 | (±1.24) |
| Interpersonal aspects of care | |||||||||
| 3 | Privacy maintained during care | 63 | (25.6) | (20.3–31.5) | 112 | (45.5) | (39.2–52.0) | 3.34 | (±1.51) |
| 4 | Encouragement at delivery by health staff | 47 | (19.1) | (14.4–24.6) | 153 | (62.2) | (55.8–68.3) | 3.79 | (±1.52) |
| 5 | Politeness, courtesy and respect from doctors | 24 | (9.8) | (6.4–14.2) | 197 | (80.1) | (74.5–84.9) | 4.22 | (±1.20) |
| 6 | Politeness, courtesy and respect from nurses | 25 | (10.2) | (6.7–14.6) | 210 | (85.4) | (80.3–89.5) | 4.42 | (±1.21) |
| 7 | Politeness, courtesy and respect from midwives | 15 | (6.1) | (3.5–9.9) | 218 | (88.6) | (84.0–92.3) | 4.53 | (±0.97) |
| Technical aspects of care | |||||||||
| 8 | Medical facilities in the ward (drugs, equipment, etc.) | 22 | (8.9) | (5.7–13.2) | 201 | (81.7) | (76.3–86.3) | 4.24 | (±1.15) |
| 9 | Competence of care provision by health staff | 48 | (19.5) | (14.8–25.0) | 127 | (51.6) | (45.2–58.0) | 3.50 | (±1.40) |
| 10 | Information on newborn | 45 | (18.3) | (13.7–23.7) | 137 | (55.7) | (49.2–62.0) | 3.59 | (±1.40) |
| 11 | Opportunity to clarify doubts about baby care | 63 | (25.6) | (20.3–31.5) | 120 | (48.8) | (42.4–55.2) | 3.30 | (±1.51) |
| Physical environment in ward | |||||||||
| 12 | Cleanliness | 48 | (19.5) | (14.8–25.0) | 97 | (39.4) | (33.3–45.8) | 3.34 | (±1.39) |
| 13 | Availability of beds | 47 | (19.1) | (14.4–24.6) | 154 | (62.6) | (56.2–68.7) | 3.81 | (±1.52) |
| 14 | Sanitary facilities (water, toilets, and bathrooms) | 106 | (43.1) | (36.9–49.5) | 54 | (22.0) | (16.9–27.7) | 2.54 | (±1.43) |
| Outcome of care | |||||||||
| 15 | Health condition of newborn | 80 | (32.5) | (26.7–38.8) | 105 | (42.7) | (36.4–49.1) | 3.13 | (±1.60) |
| 16 | Health condition of mother | 45 | (18.3) | (13.7–23.7) | 107 | (43.5) | (37.2–49.9) | 3.44 | (±1.39) |
Each component of satisfaction score was grouped by 1 and 2 for "dissatisfaction", 3 for "neutral", and 4 and 5 for "satisfaction". The percentages for the neutral group are not listed; a Confidence interval, b Standard deviation