Table 1.

An Overview of the Content of the Web-Based Training for the Intervention Arm Receiving Both Interventions

Module 1: general introduction (Seen by all three intervention arms)

• Background to the problem of over-prescription of antibiotics regarding healthcare, patients, RTIs and clinicians.

Module 2: training in communication skills with use of a patient booklet. (Seen by two communication intervention arms only)

• Description of the three key elements of an effective consultation (to gather information, exchange information and check information).

• Clinicians provided with examples of questions to ask patients in the consultation.

• Introduction of patient booklet.

• Video clips showing example consultations between general practitioners and patients, with clinicians using the communication skills and discussing the patient booklet.

Module 3: training in the use of a C-reactive protein (CRP) point-of-care test. (Seen by two CRP intervention arms only)

• Introduction to the CRP test as a method to assist in the diagnosis of respiratory tract infections.

• Training in how to use the test, including instruction videos.

• Explanation of how to interpret test results.

• Instructions on how to incorporate a test into a consultation.