Figure 1.

Patient flow from Urgent Care Center (UCC) check-in; includes all nonsurgical patients age ≥ 18 years who presented to the UCC. This figure maps the flow of patients from the Urgent Care Center (UCC), starting at patient check-in. Pre- and postobservation unit study periods are presented. * Statistically significant differences based on χ² tests, pre versus post; P < .001. † Statistically significant differences based on Wilcoxon tests, pre versus post; P < .001. ‡ Accounts for patients presenting to the UCC who were admitted or seen in the observation unit.