Table 2.

Average respondent time by individual question.

Survey domain	Question	Question typesa	Word number (stem + responses)	Average question time
Dental care	1. When was last time you were seen by a dentist?	MC4	10+15= 25	12.2
	2. Have you used the Emergency Room at area hospitals because of tooth pain with the past five years?	Y/N	20+2= 22	8.6
	3. If I had a bad tooth that needed a dentist now	MC4	11+29=40	19.5
Waiting room	1. When you are in the waiting room, would you like to be told when your doctor is running behind?	Y/N	19+5=24	16.2
	2. How would you like for us to call you out of the waiting room?	MC4	14+10=24	10.2
	3. While waiting to be registered?	MC3	5+26=31	14.8
Continuity	1. In the last year, when you made an appointment for a check-up or routine care with this provider, how often did you get an appointment as soon as you needed?	MC4	30+4=34	20.3
	2. In the last year, how many days did you usually have to wait for an appointment when you needed care right away?	MC5	22+14=36	12.5
	3. Did you see your regular doctor today?	Y/N	7+5=12	5.4
Internet access	1. Do you have an email address?	Y/N	6+2=8	9.5
	2. On average, how often do you use the Internet?	MC4	9+4=13	8.7
	3. Would you like to be able to get to your medical records online?	Y/N	13+2=15	8.5

^a MC=multiple choice; Y/N=yes/no