Skip to main content
. 2015 Feb 27;3(1):e21. doi: 10.2196/mhealth.3971

Table 2.

Identified implementation issues and potential solutions.

Issue Potential solutions
Adding phone credit was time consuming and credit was depleted early for some participants Free texting

Contract with local mobile phone carriers
Trial mobile messaging app that allows exchange of messages without SMS charge
Messaging platform shortcomings Modify open-source software or consider other available platforms

Improve features


Message package upload and tailored delivery
Alerts to health care team
Visualization of treatment course

Retain interactive feature to promote patient/health care personnel relationship

Identify or develop software that provides message selection options (eg, an app)


Structured messages (improve ease of patient reporting, maximize automaticity of program features, and reduce manual intervention)
Free text option for questions and responses
Patient tracking Further partner with stakeholders (eg, National TB Program director, local health care centers)

Have dedicated intervention management staff
Sustainability Economic evaluation

Confirm transfers to another health care facility

Case contact tracing

Involve health care provider in care management

Implement intervention for full treatment course