Table 2.
Issue | Potential solutions | |
Adding phone credit was time consuming and credit was depleted early for some participants | Free texting | |
|
Contract with local mobile phone carriers Trial mobile messaging app that allows exchange of messages without SMS charge |
|
Messaging platform shortcomings | Modify open-source software or consider other available platforms | |
|
Improve features | |
|
|
Message package upload and tailored delivery Alerts to health care team Visualization of treatment course |
|
Retain interactive feature to promote patient/health care personnel relationship | |
|
Identify or develop software that provides message selection options (eg, an app) | |
|
|
Structured messages (improve ease of patient reporting, maximize automaticity of program features, and reduce manual intervention) Free text option for questions and responses |
Patient tracking | Further partner with stakeholders (eg, National TB Program director, local health care centers) | |
|
Have dedicated intervention management staff | |
Sustainability | Economic evaluation | |
|
Confirm transfers to another health care facility | |
|
Case contact tracing | |
|
Involve health care provider in care management | |
|
Implement intervention for full treatment course |