Table 4.

Primary care experience among patients with a single condition, and multiple long-term conditions

	Percentage reporting a positive experience of care*
	Single long-term condition (n=265 604)	More than one long-term condition (n=239 554)	Adjusted difference (%)	OR (95% CI)	p Value
Phone access	85.2	83.4	−1.7	0.86 (0.84 to 0.88)	<0.0001
Making appointment	83.9	81.5	−2.4	0.83 (0.81 to 0.85)	<0.0001
Seeing preferred doctor	73.2	74.4	1.1	1.07 (1.04 to 1.09)	<0.0001
Receptionist communication	93.3	92.2	−1.1	0.85 (0.82 to 0.88)	<0.0001
Doctor communication	79.8	77.7	−2.1	0.88 (0.86 to 0.89)	<0.0001
Nurse communication	84.9	83.3	−1.6	0.88 (0.86 to 0.90)	<0.0001
Overall experience	91.0	89.6	−1.3	0.85 (0.83 to 0.88)	<0.0001

*These percentages are predicted from multivariable logistic regression models to give the percentage of responders expected to report a positive experience should they have the same age, gender, ethnicity and socioeconomic composition as all included survey responders (this percentage is also known as recycled predictions); full results from these models available in online supplementary appendix table S2.