Table 1.
Overview of the process evaluation practices
| Triage type | List size of practice and location | Triage sessions (mode of delivery) | Average (Stdev) number of triage calls completed by practice per day* | Overview of reported triage experience** | |
|---|---|---|---|---|---|
| Practice 1 | Nurse | 9215 Suburban | Two nurses in morning only; one at a time | 17.41 (6.98) | Very negative |
| Practice 2 | Nurse | 11267 Suburban | Two nurses each morning; in parallel | 32.21 (5.91) | Quite positive |
| Practice 3 | Nurse | 5949 Rural | One nurse, morning & afternoon | 6.03 (2.81) | Positive |
| Practice 4 | Nurse | 7981 Suburban | 1-2 nurses morning & afternoon, switching to morning only | 10.32 (3.81) | Positive |
| Practice 5 | GP | 5500 Rural | All GPs for 1.5 hrs in morning only; followed by duty triage GP | 14.50 (4.68) | Mixed |
| Practice 6 | GP | 10622 Urban | One duty GP at a time on rota, also seeing triaged patients | 8.88 (3.97) | Mixed |
| Practice 7 | GP | 11098 Suburban | Pre-surgery triage for all GPs, followed by duty doctor | 34.08 (13.65) | Mainly positive |
| Practice 8 | GP | 5927 Urban | Duty doctor, on a rota | 7.05 (3.90) | Positive |
*Number of triage calls made by practice is not equivalent to number of same-day appointment requests received. A proportion of requests would have met the ESTEEM exclusion criteria1 and were therefore not included on the list of patients to call back.
**The classification of practices in this category was based on the summary of participant responses for each practice produced as part of the framework analysis.