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. 2015 Apr;22(2):105–112. doi: 10.3747/co.22.2243

TABLE II.

Patient satisfaction or dissatisfaction with wait times by wait time cause

Cause Perception of wait time
Satisfied Dissatisfied
Patient-related
  Planned vacations or events X X
  Acute illness unrelated to cancer diagnosis X
  Comorbid condition unrelated to cancer diagnosis X X
  Patient dismissed symptoms X X
  Patient sought second opinion X X
  Patient considering treatment options X
Cancer treatment–related
  Healing time from phase of treatment X X
  Side effects from treatment X
  Time needed for treatment preparation X X
  Inconclusive tests X X
System-related
  Staff shortage X X
  Nosocomial infection X
  Emergencies disrupting scheduled procedures X X
  Poor communication between centres or providers X X
  Missed tests (ordered but not performed or results not back) X X
  Supply shortage X
  Treatment not available in province X X
  Equipment maintenance X
  Flooding (infrastructure) X
Physician-related
  Physician dismissed symptoms X X
  No follow-up after positive test X X
  Physician absence because of license suspension X
  Physician absence because of turnover X
  Physician absence because of illness X
  Physician absence because of vacation (without coverage) X
Other
  Weather X
  Statutory holidays X X