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. 2015 Apr 21;6:470. doi: 10.3389/fpsyg.2015.00470

Table 3.

Correlation of the Italian version for patients of the Customers-initiated support with other constructs, Means, Standard deviations, Alpha values.

1 2 3
1. Patients-initiated support
2. Gratitude expressions 0.482**
3. Disproportionate customer expectations −0.141 −0.277*
M 4.48 4.39 2.58
SD 0.81 0.61 0.61
Alpha 0.84 0.85 0.89
*

p < 0.001;

**

p < 0.05.