Table 3.
Correlation of the Italian version for patients of the Customers-initiated support with other constructs, Means, Standard deviations, Alpha values.
1 | 2 | 3 | |
---|---|---|---|
1. Patients-initiated support | – | ||
2. Gratitude expressions | 0.482** | – | |
3. Disproportionate customer expectations | −0.141 | −0.277* | – |
M | 4.48 | 4.39 | 2.58 |
SD | 0.81 | 0.61 | 0.61 |
Alpha | 0.84 | 0.85 | 0.89 |
p < 0.001;
p < 0.05.