Table 3.

Correlation of the Italian version for patients of the Customers-initiated support with other constructs, Means, Standard deviations, Alpha values.

	1	2	3
1. Patients-initiated support	–
2. Gratitude expressions	0.482**	–
3. Disproportionate customer expectations	−0.141	−0.277*	–
M	4.48	4.39	2.58
SD	0.81	0.61	0.61
Alpha	0.84	0.85	0.89

^*p < 0.001;

^**p < 0.05.