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. 2015 Apr 18;15:403. doi: 10.1186/s12889-015-1735-0

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© Newton et al.; licensee BioMed Central. 2015

This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly credited. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated.

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Overview of the customer relationship management (CRM) process for intervention 2 participants. Legend: Grey-coloured boxes denote participant contact points.