Functional integration |
How non-clinical support and back-office functions are integrated. |
Service integration |
How clinical services offered by the organisation are integrated with each other. |
Clinical integration |
How care for patients is integrated in a single process both intra and inter-professionally through, for example, the use of shared guidelines along the whole pathway of care. |
In addition, two factors are crucial in determining how successful integration is: |
Normative integration |
The role of shared values in co-ordinating work and securing collaboration in the delivery of healthcare. |
Systemic integration |
The coherence of rules and policies at the various levels of the organisation. |